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Because each piece is made to order and finished to your selected size, we don’t accept returns or exchanges.To help you order confidently, we provide sizing guidance and we’re available before purchase—message us and we’ll help you choose the right fit.
If your item arrives damaged or incorrect, we’ll make it right (see below).
Yes. All made-to-order jewelry (including custom sizes) is final sale.However, if there’s an issue caused by us—wrong item, manufacturing defect, or shipping damage—we will repair or replace after review.
Contact us within 48 hours of delivery with:
We’ll confirm the issue and then arrange repair or replacement.If we confirm it’s our mistake or shipping damage, we cover the fix. If it’s wear/accidental damage, we can still repair at cost.
Production: up to 14 business days (made to order)
Shipping: depends on destination and carrierYou’ll receive a tracking number as soon as it ships.
We manufacture and ship from Thailand.
Shipping is shown at checkout based on destination.International customers are responsible for import duties/taxes charged by their country.
Yes. We offer repair and size adjustment support.Cost and feasibility depend on the design and the work required—contact us with your order number and we’ll confirm options.
Our launch pieces use lab-grown diamonds. Lab-grown diamonds are real diamonds (same chemical/physical properties).Details for each item are listed on the product page.
We use solid 14K gold (not plated). Metal details are listed on each product page.
We provide an itemized invoice with metal and diamond details. Certification availability depends on the piece.
You can reach us anytime via:
Support hours: 8:00 AM – 6:00 PM (Thailand time, GMT+7)We reply within 24 hours, and usually faster during support hours.
14K White Gold Lab-Grown Diamond Tennis Bracelet — 2.00 CTW (7")
Bella Oro 14K Tennis Bracelet — Lab-Grown Diamonds (GH/SI1–SI2)
